Learner Terms & Conditions

1. Introduction

These Learner Terms & Conditions (“Terms”) govern your access to and use of the iDrive2 mobile application, website, and related Learner-facing platform services (collectively, the “Platform”).

By creating an account, accessing or using the Platform, browsing Instructor listings, requesting or managing bookings, purchasing Learner-facing subscription services, or otherwise using the Platform as a Learner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and all policies incorporated by reference at the time of registration or use.

If you do not agree to these Terms, you must not access or use the Platform.

These Terms apply to all Learners who use the Platform to browse, request or manage bookings, purchase Learner-facing subscription services, or otherwise interact with driving Instructors through the Platform.

These Terms operate together with the policies incorporated by reference, including the Privacy Notice; Cancellation & No-Show Policy; Refund Policy; Acceptable Use Policy; Safety & Conduct Policy; Advertising Disclosure Policy, where applicable; and Dispute Resolution Policy.

Nothing in these Terms expands the role of iDrive2 beyond that of a digital marketplace platform.

2. Platform Role & Relationship

iDrive2 operates solely as a digital marketplace platform that facilitates connections between Learners and driving Instructors.

The Platform may:

Connect Learners with Instructors presented on the Platform as holding driving Instructor licences issued by the General Directorate of Traffic (“GDT”);
Enable booking coordination between Learners and Instructors; and
Provide optional Learner-facing subscription features, ratings, search visibility indicators, and related transparency features. iDrive2:
Is not a driving school;
Is not a regulatory authority;
Is not affiliated with, endorsed by, or acting on behalf of the General Directorate of Traffic (“GDT”);
Does not issue driving licences, permits, approvals, or certifications;
Does not conduct driving tests;
Does not supervise, direct, or control instruction sessions;
Does not determine lesson content, instructional methodology, Instructor pricing, or teaching standards;
Does not replace official government systems. Lesson agreements, lesson delivery, scheduling, rescheduling, cancellations, attendance issues, lesson fee arrangements, and lesson-related disputes remain solely between the Learner and the selected Instructor unless expressly stated otherwise in a separate written iDrive2 policy applicable only to payments made directly to iDrive2 for Platform services.

iDrive2 is not a party to any driving instruction agreement.

iDrive2 may apply onboarding checks, profile review measures, marketplace visibility controls, ratings systems, and policy enforcement mechanisms to support platform integrity, transparency, and user safety. Such measures do not make iDrive2 the provider, supervisor, employer, or guarantor of driving instruction services.

Instructors operate as independent service providers.

iDrive2 does not:

Employ Instructors;
Supervise instruction sessions;
Control lesson delivery methods;
Set lesson pricing; or
Guarantee Instructor availability, competence, suitability, or performance. Accordingly, iDrive2 is not responsible for the conduct, actions, omissions, or contractual performance of Instructors.

3. Eligibility

To create and maintain a Learner account on the Platform for booking or subscription use, you must:

Be at least eighteen (18) years of age or otherwise have the legal capacity to enter into binding contracts under the laws of the Kingdom of Bahrain;
Hold a valid Learner driving licence issued by the General Directorate of Traffic (“GDT”);
Provide accurate, complete, and current registration information; and
Provide any required consent or acknowledgment relating to personal data processing in accordance with the Privacy Notice prior to account activation. You represent and warrant that the information provided during registration is true, accurate, complete, and current.

Eligibility requirements must be satisfied on an ongoing basis. If you cease to meet these requirements, you must discontinue booking or subscription use of the Platform and, where applicable, update your account information promptly.

iDrive2 reserves the right to verify eligibility at any time and may suspend, restrict, or terminate accounts where eligibility requirements are not met or cannot be verified.

4. Account Registration & Security

You are responsible for maintaining the confidentiality and security of your account credentials and for restricting unauthorized access to your account.

You agree to:

Keep your login credentials confidential;
Not share OTP codes, authentication codes, or account access with any third party;
Ensure that information provided during registration remains accurate and up to date; and
Notify iDrive2 promptly if you become aware of any unauthorized access, suspected account misuse, or security breach affecting your account. You are responsible for all activity conducted through your account unless such activity is directly caused by a verified system failure attributable to iDrive2.

iDrive2 may suspend, restrict, or temporarily lock accounts where:

Security risks are identified;
Suspicious or fraudulent activity is detected; or
Credential misuse is suspected. Such measures may be applied without prior notice where reasonably necessary to protect user accounts, platform security, or system integrity.

Security measures are implemented to protect user accounts; however, users remain responsible for safeguarding their credentials.

5. Bookings

The Platform provides a coordination mechanism through which Learners may request driving lessons from Instructors.

Bookings operate as follows:

Learners may request available time slots displayed by Instructors;
Instructors may accept or decline booking requests within defined time limits;
Pending booking requests may automatically expire if not accepted within the applicable system time limit;
A booking becomes confirmed only upon acceptance by the Instructor through the Platform. The Platform facilitates booking workflow only and does not set or control the substantive terms of instruction provided by the Instructor.

Upon confirmation of a booking, a direct agreement for driving instruction is formed solely between the Learner and the selected Instructor. iDrive2 facilitates booking coordination but is not the provider of, and does not supervise or participate in, lesson delivery.

iDrive2:

Does not guarantee Instructor availability;
Does not guarantee Instructor competence, suitability, or professional standard;
Does not guarantee lesson quality or outcomes; and
Does not supervise or control instruction sessions. iDrive2 is not a party to that agreement and assumes no responsibility for:
Performance of instruction services;
Safety or legality of lesson activities;
Compliance with traffic laws during instruction;
Driving test outcomes; or
Disputes arising from lesson performance, scheduling, cancellation, or private arrangements between Learner and Instructor. Learners are responsible for independently assessing the suitability of an Instructor prior to booking.

Any changes, cancellations, lesson fee disputes, or other private arrangements relating to a confirmed lesson remain solely between the Learner and the Instructor, except to the extent expressly addressed in applicable Platform policies.

6. Payments

For the purposes of these Terms, “Subscription” means a paid recurring or fixed-term access plan for certain Learner-facing Platform features or services offered by iDrive2.

iDrive2 may process payments solely for Subscriptions.

All such payments are processed through approved third-party payment gateways, including BenefitPay and card processors.

Lesson fees are arranged and settled directly between the Learner and the Instructor.

iDrive2 does not:

Process, collect, hold, or transfer lesson fees between Learners and Instructors;
Hold user balances or funds on behalf of users;
Operate a stored-value wallet or escrow service; or
Act as agent, intermediary, trustee, or fiduciary in relation to lesson payments. Payment confirmation is subject to successful authorization and settlement by the relevant payment gateway. iDrive2 is not responsible for payment failures, reversals, chargebacks, or processing delays caused by third-party payment providers.

Financial arrangements relating to lesson fees are handled directly between the Learner and the Instructor. iDrive2 does not guarantee payment performance, enforce private payment obligations, or provide financial recovery services in relation to private lesson arrangements.

Where Subscription purchases are made through an app store billing system, payment processing, billing, cancellation, and refund handling may also be subject to the applicable store operator’s rules.

7. Refunds

Refunds apply only to payments made directly to iDrive2 for Subscriptions.

Refund eligibility, conditions, and processing timelines are governed exclusively by the iDrive2 Refund Policy, which is incorporated by reference into these Terms.

iDrive2 does not:

Refund lesson fees paid directly to Instructors;
Mediate or resolve private financial disputes between Learners and Instructors; or
Guarantee financial recovery in relation to private lesson arrangements. Where a refund is approved in accordance with the Refund Policy, the refund will be initiated within the timeframe specified in that Policy. Final settlement timelines depend on banking institutions and third-party payment gateway processing.

Refunds do not apply to lesson fees, lesson fee disputes, or private financial arrangements between Learners and Instructors.

Nothing in this section creates any refund right beyond those expressly stated in the Refund Policy.

8. Cancellations, No-Shows & Performance Monitoring

Booking cancellations and no-show behavior are recorded within the Platform for marketplace integrity, operational management, and performance monitoring purposes.

Such events may impact:

Instructor performance metrics;
Learner platform standing; or
Account review, restriction, or suspension decisions. Cancellation classifications are based on authenticated platform records, booking timestamps, and related system activity data.

Such classifications are used for operational, integrity, and account-management purposes only and do not constitute a legal determination of fault, breach, payment liability, or financial responsibility between the Learner and Instructor.

iDrive2 does not:

Impose or collect financial penalties relating to lesson fees;
Deduct or transfer lesson payments; or
Enforce private cancellation fee arrangements between Learners and Instructors. Any financial consequences associated with lesson cancellations, no-shows, or rescheduling remain solely between the Learner and Instructor in accordance with their private arrangement, except to the extent expressly addressed in applicable Platform policies.

9. Ratings & Reviews

Learners may submit ratings and written feedback relating to Instructors following completed bookings. Ratings are typically provided on a 1–5 star scale and may include written comments.

By submitting a rating or review, you agree:

To provide honest, accurate, and first-hand feedback;
Not to post abusive, defamatory, unlawful, false, or misleading content;
Not to manipulate ratings or engage in coordinated review activity; and
Not to offer, solicit, or accept incentives in exchange for reviews. You are solely responsible for the content of any rating or review you submit.

iDrive2 reserves the right, but not the obligation, to monitor, moderate, remove, restrict, or disable access to content that violates these Terms, incorporated policies, or applicable law.

Sponsored listings and paid advertising placements are visually distinguishable from organic ranking indicators in accordance with the Advertising Disclosure Policy and do not constitute endorsement, certification, or quality assurance by iDrive2.

Rankings, ratings, and visibility indicators are generated through rule-based system criteria, platform settings, and user activity. Such indicators reflect marketplace inputs and do not constitute endorsement, certification, or guarantee of Instructor competence, suitability, or performance by iDrive2.

10. Intellectual Property & Content Licence

You retain ownership of content you lawfully upload or submit to the Platform, including ratings, written reviews, profile content, images, and other Learner-facing materials.

By uploading or submitting such content, you grant iDrive2 a limited, non-exclusive, worldwide, royalty-free licence, for the duration of your active account and for a reasonable period thereafter where necessary for legal compliance, record retention, dispute handling, fraud prevention, moderation, or enforcement, to:

Host, store, retain, reproduce, and display your content;
Present your content on the Platform;
Moderate, remove, restrict, or disable access to content in accordance with these Terms, incorporated policies, or applicable law;
Format, crop, resize, translate, adapt, or technically process content for platform operation and presentation; and
Use public-facing content for marketplace functionality and related platform operations. You represent and warrant that you have all rights necessary to upload and license such content and that it does not infringe the rights of any third party.

iDrive2 does not acquire ownership of your content.

11. User Conduct

You agree to use the Platform responsibly and in accordance with applicable law, these Terms, and all incorporated policies.

You agree not to:

Harass, threaten, intimidate, or abuse Instructors or other users;
Engage in unlawful, fraudulent, deceptive, or misleading conduct;
Circumvent or attempt to bypass Platform systems, safeguards, or operational controls;
Create duplicate, false, or misleading accounts;
Upload false, misleading, unauthorized, or fraudulent documents or information;
Misuse Subscription features or other Platform functionality;
Interfere with the operation, integrity, or security of the Platform;
Attempt unauthorized access to systems, data, or accounts; or
Use the Platform in a manner that exposes iDrive2, its users, or the marketplace to legal, regulatory, security, or reputational risk. You remain responsible for all actions taken under your account unless such activity is directly caused by a verified system failure attributable to iDrive2.

Violation of these Terms or incorporated policies may result in:

Warning notices;
Feature restrictions;
Temporary suspension; or
Permanent termination. Enforcement decisions may be taken by iDrive2 where reasonably necessary to protect marketplace integrity, user safety, platform security, or compliance interests.

12. Platform Liability And Driving-Instruction Risk

iDrive2 operates solely as a digital marketplace platform and does not provide, supervise, direct, control or deliver driving instruction services.

Driving instruction involves inherent risks, including accident, personal injury, property damage and traffic-related risk. Driving instruction services arranged through the Platform are provided independently by the selected Instructor.

iDrive2 and Condor Gulf Technologies shall therefore, to the maximum extent permitted by the laws of the Kingdom of Bahrain, not be liable for claims, losses, damages, liabilities, costs or expenses arising out of or in connection with:

the conduct, acts or omissions of an Instructor or Learner;
lesson quality, instructional methodology, Instructor competence or suitability;
Learner progress, training outcomes or driving test results;
accidents, personal injury, death or property damage arising during or in connection with lessons;
vehicle condition, roadworthiness, mechanical failure or insurance coverage;
traffic violations or other real-world conduct during instruction;
lesson fees or private financial arrangements between Learners and Instructors;
cancellations, rescheduling, attendance or private lesson disputes;
reliance on ratings, reviews, profile information, ranking indicators or user-submitted information; or
events outside iDrive2's reasonable control, including telecommunications failure, third-party service interruption, payment gateway failure, app-store failure or force majeure. Any verification, onboarding review, profile review, document check, ranking process, moderation action or marketplace safety measure carried out by iDrive2 is administrative in nature only and does not constitute certification, endorsement, warranty or guarantee of an Instructor's competence, legal compliance, insurance status, vehicle safety or suitability for a particular Learner.

Learners remain responsible for complying with applicable traffic laws, holding the documentation legally required to participate in instruction and following lawful and reasonable safety instructions during lessons.

Where iDrive2 is found liable solely in relation to a Subscription or other paid Platform service purchased directly from iDrive2 by the Learner, the total aggregate liability of iDrive2 and Condor Gulf Technologies arising from that service shall, to the maximum extent permitted by applicable law, not exceed the amount paid by the Learner to iDrive2 for the specific paid service giving rise to the claim.

Lesson fees paid directly to an Instructor are outside the Platform payment model and do not form part of any liability calculation involving iDrive2.

To the maximum extent permitted by applicable law, iDrive2 and Condor Gulf Technologies shall not be liable for indirect, incidental, consequential, special, exemplary or punitive damages, or loss of profit, revenue, business opportunity, goodwill, reputation, anticipated savings, data or business interruption.

Nothing in these Terms excludes, restricts or limits liability or any statutory or consumer right to the extent that such exclusion or limitation is prohibited by applicable law.

13. Data Protection & Pdpl

Personal data collected and processed through the Platform is handled in accordance with:

The Personal Data Protection Law (Law No. 30 of 2018) of the Kingdom of Bahrain; and
The iDrive2 Privacy Notice, which is incorporated into these Terms by reference. The Privacy Notice sets out:
Categories of data collected;
Lawful basis for processing;
Data retention periods;
Data subject rights; and
Security safeguards. Learners may exercise their data protection rights as described in the Privacy Notice, including the right to:
Request access to their own personal data;
Request correction of inaccurate own personal data; and
Request deletion of own personal data, subject to lawful retention and regulatory obligations. Nothing in these Terms modifies or expands the data protection rights or obligations set out in the Privacy Notice.

14. Account Suspension, Restriction & Termination

iDrive2 may suspend, restrict, or terminate a Learner account where there is reasonable belief of:

Fraudulent or deceptive conduct;
Abuse of the Platform or other users;
Repeated no-shows or disruptive booking behavior;
Violation of applicable law; or
Breach of these Terms or incorporated policies. Such measures may be temporary or permanent and may be applied without prior notice where reasonably necessary to protect:
User safety;
Platform integrity;
Regulatory compliance; or
System security. iDrive2 may conduct internal reviews or investigations prior to reinstatement where appropriate.

Subscription payments do not guarantee uninterrupted or unconditional access to the Platform in cases of policy breach, fraud, misconduct, or enforcement action.

Any suspension, restriction, or termination under this section may be implemented by iDrive2 in good faith, in accordance with these Terms and applicable law, and shall not give rise to liability on the part of iDrive2 except to the extent prohibited by applicable law.

Where suspension results from user misconduct, refunds are not provided except as expressly stated in the Refund Policy.

15. Mobile App Terms

Where the Platform is accessed through a mobile application downloaded from the Apple App Store or Google Play Store, use of the application is subject to the applicable terms and conditions of the relevant store operator.

You acknowledge that:

The relevant app store operator is not responsible for the operation, content, or services provided through the Platform;
The app store operator is not a party to these Terms; and
The app store operator may be a third-party beneficiary of these Terms solely to the extent required under its standard distribution terms. Subscription purchases made through app store in-app payment systems may be subject to the billing and refund rules of the relevant store operator.

iDrive2 is not responsible for refund decisions made by app store operators where payment processing occurs through the store’s billing system.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain.

Any dispute arising out of or relating to these Terms or the use of the Platform shall be handled in accordance with the iDrive2 Dispute Resolution Policy and, where applicable, shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Bahrain.

Nothing in this section limits any mandatory consumer protection rights that may apply under applicable law.

17. Policy Updates

iDrive2 may amend or update these Terms from time to time, including where necessary to reflect:

Changes in applicable law or regulatory requirements;
Modifications to Platform features, functionality, or services;
Updates to operational, commercial, safety, compliance, or technical practices;
Security, technical, or governance enhancements; or
Changes to incorporated Platform policies. Where required by applicable law or where iDrive2 considers the change material, such changes will be communicated through one or more reasonable channels, which may include in-app notification, website publication, account notice, or email communication, where applicable.

Unless otherwise required by applicable law, updated Terms shall become effective on the effective date stated in the revised version.

Any updates shall apply prospectively only and shall not retroactively affect rights, obligations, confirmed bookings, completed payments, or transactions already concluded before the effective date, unless required by applicable law.

Continued access to or use of the Platform after the effective date of the updated Terms constitutes acceptance of those updated Terms to the extent permitted by applicable law.

Nothing in this section excludes, restricts, or limits any non-waivable rights under applicable law.

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